Canva Website Troubleshooting - WATCH BEFORE YOU PUBLISH! | Mobile Resizing Issues (2023)


Save yourself some headache and watch this video before you hit publish on your next canva website!

Digital Ministry Training Hub -

Canva Websites in 2022: Pros & Cons -

Digivangelism exists to help progressive leaders of spiritual communities share hope, healing, and light online. 💜 📲







Hey friends, Sammy here talking to you again about canva, we had a great response in our last canva video when we talked about the pros and cons of a canva website which, by the way, click above.

If you are interested in that or below I'll link it there too today I want to talk to you about a big downfall.

I found something you really need to be aware of.

When you create a canva website, or else you may not have good luck with your website, or else you are going to run into a lot of issues when people visit your website in a specific way.

Let's take a look, so here I'm, going to show you a series of pictures of the mobile version of the website.

I was working on I've made websites on canva before I, find it extremely user friendly, extremely cheap compared to your other options, I think it's a fantastic option for anyone that needs to just quickly get a website up there, especially if it doesn't have doesn't need a lot of capability.

For example, my husband has a handyman business, and so we created a website for him simply just to show some of his work, put his phone number up there and have a site link so that people can check him out online rather than just pointing them to Facebook.

So that was a super use, super easy use case and I'm willing to bet there are tons of small businesses and just like leaders, thought leaders.

Maybe you just want to put your website out with some information on there.

That could benefit from a cheap, canva website, I'm talking like 20 bucks for the year, which is just unheard of, and so this was going to be a photo.

Actually, it is a photo on the website that I was making for myself, because not only do I do Digi digivangelism, which helps Faith leaders and non-profits with their social media and their websites, helping them share, hope healing and light online, because many of them need a little extra help with that.

If you're on this channel, you might be familiar with us, but I.

Also edit videos I have a company in which I do that it's called vidbridge and I just kind of post, random content, online and I thought.


I could put all these things in one place so that when social media only gives me one link instead of using a link tree which, as we say on our channel, would be a good solution for Faith leaders and non-profits, who might have a couple of things to link I thought I might want a website that has place to direct people to both my businesses and just some information about me.

So that's why I was creating it.

I thought this would be a great picture.

I said I can make a little Venn diagram.

You know Digi vidbridge and then the ways they overlap like social media Consulting is something I do within both of these companies, for example, and then maybe put some information about myself.

Nothing, nothing extravagant I was aiming to keep it simple.

Keep it quick.

Maybe you are too.

Let's take a look well, first, actually let me show you what it looks like at the end.

So, in the end, if it this isn't exactly what I had envisioned but it works, you can see the vid Bridge stuffs on this side.

Digi stuffs on this side, there's a button to get people to each of those sites, and then I have just some a little information about things that I focus on in my own uh content, which is not something I post a lot about here and so I guess this is me being vulnerable, and here we go.

I guess follow.

If you would like to this is not a promo, but this is to show you what went wrong.

So I thought it would be easy to do that, because, honestly, when I looked at canva on the website version like the desktop version, is what I'm looking at everything looked like this, like everything looked good, even when I would hit publish and then I would later check the mobile version, the problem is: canva doesn't adjust super well for mobile.

There is a button that lets you do that on and off, but let's take a look wow, so I had this Venn diagram, but somehow it like went over my face.

It was just very cluttered, and then this stuff down here when I like I, said when I put it on when I was working with it on canva.

It all looked like this.

Desktop version.

Looked exactly like this, but then I screenshot here my mobile version of the site and it's all the text is all smushed up.

This green blob is here, whereas on this version it was just like a nice gradient background.

Now I have this blob the Venn diagrams on my face.

It was a lot and so I went back into editing and then the next iteration here, uh, okay, we've got it above my face and I got the text to get in line, but here's the problem.

It is so small like this is zoomed in and it still looks small zoomed in and still looks small, so I, don't I.

Don't really want to cite that when people go on it on mobile, which, by the way most people will probably find you on mobile on social media or someone text it to them, or even they check their email on mobile they're gonna get to your site and they're gonna have to zoom in, like, like literally zoom, into the screen, to see your content.

It's not gonna happen, don't make it harder for people than it needs to be, and while I'm not trying to get like a lot of clicks for anything, I am trying to make it convenient for folks to find out how they can connect with me.

So back to the drawing board.

I need to get this blob gone.

I need this.

Bigger I need this bigger and honestly I still can't.

You know see this very well.

Um and so I went back to editing, and let me remind you meanwhile, on the canva desktop view, everything looks like good, but then, when I make it live, I publish it it it's.

You know it's either too big and weird, or it's too small and weird, so you kind of have to troubleshoot, which I do find to be a negative I.

Let it do its website mobile thing and adjust.

Naturally, and this is what happens now, my spouse's site does use a template which I think might solve your issue here, if you're having trouble where, where your text is just like going over your face or it's just like you look at it, and it's like this on the desktop version and then on the mobile version, It's, just in a straight line, a weird line um, but that's not what I wanted.

So a template might help you out with that.

Personally, I was trying to troubleshoot this by dropping, like shapes in the background um behind this text and making them transparent to see if that would like bump the words off my face to see if I liked that which landed in this like, why is Digi a quarter or less of the size of my vid Bridge stuff? It did not look like this on my desktop.

I can't explain it.

So this is a downfall.

I find I love canvas for websites, I'm gonna still use it.

The site still looks like this right now until I change it up until I decide.

I want to do something more with it, which probably won't be for a while.

It works it's cheap functional.

But let me tell you: you need to check your mobile version, okay, because you might see it on your desktop when you're working on.

Can your canvas site like this, but then, when you open up mobile you're, getting like some kind of mishmash, can you imagine if I just left this like I could have I guess, but this isn't what I wanted, and so this is still not like exactly what I came in in the beginning of the day to do, and it did not want to be as functional as I thought it could be.

But at the end of the day, this works for me and it's still cheap.

It I can click buttons and get people to my site and that's enough, so the moral of the story is check your mobile version when you're making a canva website.

Yes, I think they are still worth it, but if this is going to drive you like Off, the Wall, don't even bother and maybe like use an actual website set up.

This is more like I think a cheap option.

If you're just getting started, you just need the bare minimum.

It's absolutely amazing for that, but everything else.

This might be more headache than it's worth and that's my rant.

What other questions do you have about? Canva, don't forget, you can still get access to our digital Ministry training Hub, where we already have trainings on canva, in that Hub I'll drop the waitlist link below for a special discount offer.

If you need walkthroughs for social media help Tick Tock Instagram reels, you name, it website help any kind of digital Communications help for your non-profit or Ministry you're going to want to take advantage of this deal.

Let us know what you think today.

We brought them out challenge your turn.

Put it into action.


Why is my Canva website not working? ›

Ensure that your internet connection is stable. Try resetting it, if possible. Check if your device or browser meets Canva's minimum technical requirements. Make sure that your design has a maximum of 50 videos/GIFs, and with a maximum total of 300 elements.

Can you still edit Canva website after publishing? ›

You can still edit your website after it's live. Republish it to reflect the changes. For Canva for Education users, teachers need to approve a website first before a student can publish it. Learn more about Approving designs (for teachers) and Getting design approval (for students).

How do I Publish my Canva website? ›

Step 1: Add your domain to Canva
  1. On the upper corner of the editor menu, click Publish Website.
  2. Select the Use my existing domain option, and click Continue.
  3. Click on Add another domain.
  4. In the text box, enter your domain. Don't include “www.”
  5. Click Continue.

Why is Canva not working on Chrome? ›

Try accessing Canva in private/incognito mode. This disables browser plugins that may be causing issues when loading Canva. Try clearing your browser's cache and then refresh the Canva page you're on.

Is Canva having a glitch? ›

Our service is currently operating as expected at the location you provided.

Why is Canva locking the editor? ›

If you can't save your design and the editor is locked, this usually means there's a technical issue relating to your browser or internet settings. The Canva Editor needs WebSockets so your design can save while you and your team are working on it at the same time.

Can you edit a website after you publish it? ›

Editing After Publishing

Edits can still be made to the site after publishing and will not show on the live site without republishing. After additional edits have been made, re-publish the site by clicking the Publish button again to confirm the changes.

Does it cost money to publish a website with Canva? ›

Yes! Canva Free, Canva Pro, Canva for Teams, and Canva for Education users can publish websites for free.

What does it mean to publish a website on Canva? ›

Creating a website can feel like a daunting task, but Canva is making it easier than ever. In fact, by clicking the Publish tab and then selecting Website, your designs will instantly turn into a functional website. You can then pick a layout that works best for your needs.

Does Canva make good websites? ›

Conclusion. Canva is a great platform for creating sleek, beautiful designs. The website builder has the same editing capabilities that make Canva great but lacks the advanced tools required to develop highly interactive websites for professional businesses that need SEO, eCommerce, and blogging capabilities.

How do you scale proportionally in Canva? ›

To resize to exact dimensions, click Position on the toolbar above the editor. Under Advanced, enter the pixel values in the Width and Height fields. You can also Lock Aspect Ratio to keep its proportion. For better control at resizing text, use the font size option on the editor toolbar.

How do I clear my cache in Canva? ›

Go to you phone's Settings. Select Apps. Locate the Canvas App and select it. Press Storage and select the delete or clean button for clear data and clear cache.

What browser is best for Canva? ›

Google Chrome, version 57 or higher.

How do I clear cache and cookies in Canvas? ›

In the General tab, under the Browsing history heading, click the Delete button. Check the Temporary Internet files and website files and Cookies and website data checkboxes. Remove the check for the Preserve Favorites website data checkbox. Click the Delete button.

What is the weakness of Canva? ›

The main cons of Canva are the “limitations”. While Canva continues to grow, the limitations of templates and stock photography make it difficult for free users.

Why is Canva distorting my image? ›

If you've uploaded images into Canva and used them in your design, check if they're high resolution. Using low-quality images can result in blurry or pixelated designs. We recommend uploading high-quality photos in 300 DPI when possible.

What went wrong while uploading Canva? ›

Some reasons why Canva upload errors can happen is because your image file is too big, your image file is in the wrong format, your computer is offline, you're logged out, or Canva is down. As long as the Canva website is working, most designers can fix upload errors on their own.

Why won't my Canva design let me edit? ›

The permission given to you is set to “View” or “Comment” instead of “Edit” To fix this, ask the owner of the design to re-share the design with you and make sure Can edit is selected as your access. If the design's access is set to Can comment, you can only leave comments on the design but not edit it.

How do you unlock editing in Canva? ›

Swipe through the options below and tap Lock. For some Canva Pro or Canva for Teams users, to partially lock the element's position and still allow editing, select Lock position only. To unlock, tap the locked element and select the unlock or unlock position icon from the floating toolbar.

How do I allow editing access on Canva? ›

Changing design share link permissions

Click Share from the menu bar above the editor. Click the Collaboration link dropdown that shows Anyone with the link. Select a different sharing option. Optional: Change the edit, comment, or view access.

Can you sell items on Canva website? ›

You can sell a wide range of items in Canva, from photos & graphics to animated stickers and videos.

Can I use Canva Pro designs on my website? ›

Unless it's a template created for use on Canva (i.e. a template that brings your customers back to design in Canva), you can't use Pro content in templates of any nature, including templates for websites, social networking websites, documents, projects, or otherwise for distribution and/or sale to third parties.

What to do after publishing a website? ›

Your checklist after publishing a website; in-depth
  1. Set up analytic tools. ...
  2. Create a professional email address. ...
  3. Invest time in digital marketing. ...
  4. Post on your social media accounts. ...
  5. Start a question & answer forum on your website. ...
  6. Periodically check your content. ...
  7. Make sure your website is indexable. ...
  8. Post new content.

How do you publish and maintain a website? ›

How to Publish a Website
  1. Step 1: Choose how you'll publish your website. ...
  2. Step 2: Pick your domain name. ...
  3. Step 3: Choose a web hosting provider. ...
  4. Step 4: Create content for your website. ...
  5. Step 5: Design your website. ...
  6. Step 6: Test your website. ...
  7. Step 7: Publish your website. ...
  8. Step 8: Maintain your website.

Is it legal to sell Canva? ›

Legal Ownership of Canva Designs

You absolutely have the right to print your own designs on products like mugs with Canva and sell them.

Can you have multiple pages on Canva website? ›

Designs can have up to 200 pages. If you need more, you can create a new design as a workaround.

How do I edit my website on Canva? ›

Using website templates
  1. On the Canva homepage search bar, type “website.”
  2. Click on Website from the results.
  3. Browse the available templates. ...
  4. Change the text, photos, and colors. ...
  5. To add animation to your page, text, or elements on your design, go to the toolbar above the editor and click Animate.

Can you use a Canva logo on your website? ›

Canva's logo templates are customizable and can be used by anyone. This means that your rights to the logo are non-exclusive and you can't register it as a trademark.

What is the purpose of Canva website or Canva app? ›

Canva makes designing beautiful creative assets easy for everyone. From social media images, videos and gifs to posters, websites, booklets, multimedia presentations, and heaps more, Canva is an invaluable tool for helping you level up your design skills, even if you're just getting started.

Can you publish a website for free? ›

Publish a Website with WordPress

WordPress is the most popular website builder on the market with the slogan 'Democratize Publishing'. It is free (as in freedom) and open-source software that anyone can use to build any type of website.

Do real designers use Canva? ›

Canva helps graphic designers with the basics

This is not to say that a “real” graphic designer shouldn't utilize the power and efficiency of Canva. But, when a designer is able to come up with concepts from scratch, they can create something that is truly unique and custom for whatever brand or needs it may be.

Is Canva a static or dynamic website? ›

Canva was born on the Internet, and as everything moves online, we believe the vast majority of designs and documents will be shared as dynamic and interactive visuals, instead of static documents. With Canva Websites, anyone can share their ideas as a customized website in a matter of minutes.

Do people use Canva professionally? ›

PRO TIP: Canva is a great tool for small businesses and individuals who are looking to create simple designs for their blog or website. However, professional designers generally do not use Canva for their design work.

How do I resize freely in Canva? ›

How to Resize Documents with the Free Version of Canva
  1. Create a new document that's your desired new size. ...
  2. Keep your original document open in another tab so that you can access both.
  3. In your original document, click and drag your cursor around everything in your design.
  4. Hit “command ⌘+C” to copy the elements.
Jan 26, 2023

How do I resize an image without losing quality? ›

Use image editing software

Image editing software such as Adobe Photoshop, GIMP, or Pixlr can be used to resize images without losing quality. These programs allow you to adjust the image's size while maintaining its original quality.

Why does Canva reduce image quality? ›

But it comes with compression and each time you save a JPG it looses a little more quality. Why? When you save this file the computer finds the pixels that are essentially the same color and blocks them together and that data is lost forever. This creates some blur, but a reduced file size that is web friendly.

Where is the magic resize tool in Canva? ›

Just click on "File," navigate to "Magic Resize," then choose the different formats you want to use to adapt your visual. Then, click the "resize" button, and you're done. Users of Canva's free tools can still resize their designs by creating a copy of the original visual.

Can Canva resize images? ›

Fortunately, with Canva's Magic Resize feature you can save time by creating one design, then magically resize it with just one click.

How do I manually resize in Canva? ›

On the menu bar above the editor, tap the Resize icon. You can also tap on the icon, and then on Resize. Enter custom dimensions, or pick from the preset design size options. To resize the current design, tap Resize.

How do I resize an image proportionally? ›

If the Shift key is held down whilst moving the handle, then the proportions of the object will be preserved. For example, if I hold Shift and drag the bottom edge upwards to reduce the size by half, then the right edge will automatically move to the left to reduce the width of the object by the same amount.

Why is my Canva website running slow? ›

Now, 90% of the time it's probably your internet access.

So if you're using Canva while being connected to a wireless network - first make sure your connection quality is strong. Or maybe your internet service provider is slow. Check to see if other websites work.

Why can't i open a link in Canva? ›

PRO TIP: If you are having trouble with hyperlinks in Canva, there are a few things you can check. First, make sure that the link is correct and spelled correctly. Second, check to see if the link is set to open in a new window. If it is, try opening the link in the same window.

Can Canva be used for websites? ›

Yes! Canva Free, Canva Pro, Canva for Teams, and Canva for Education users can publish websites for free.

Why can't i unlock my Canva page? ›

On the page thumbnail, click the More icon. Select Lock page. To unlock a page, select the locked page and select the unlock or unlock position icon from the floating toolbar.

Is there any website better than Canva? ›

Here's a list of 8 Canva alternatives (both paid and free) to help you create designs that stand out: Visme, Adobe Express, Design Wizard, Easil, Snappa, Vistacreate, Stencil and PicMonkey.

Why is my website extremely slow? ›

Your website may be slowing down due to several reasons, some of these being – high traffic; too many images and plugins; code not being up to date; poor performance of server; due to location; absence of caching, and so on.

How do I add a clickable link to my Canva website? ›

Adding hyperlinks
  1. Create or open an existing design.
  2. Click the element you want to add a link to.
  3. Optional: Double-click the text box and highlight the part of the text you want to add a link.
  4. Click the More icon from the floating toolbar.
  5. Select Link.

Why is link sharing restricted on Canva? ›

Your design share permissions are set to Only people added can access by default. If you haven't added people to your design, it means that you're the only one who can access it. You can choose to add people to your design via their email, Canva account, or Canva teams and groups.

How do I share a Canva design with clickable links? ›

Open the design you want to share. Above the editor, tap on the Export icon. Tap Share link. Use the dropdown under Collaboration link to choose who you want to share with: Only you can access, Only your team (for Canva for Teams users only), or Anyone with the link.

Can you sell products on Canva website? ›

You can sell a wide range of items in Canva, from photos & graphics to animated stickers and videos.

Can you use Canva images for a business website? ›

What is allowed? All free photos, music and video files on Canva can be used for free for commercial and noncommercial use.

What is the website feature in Canva? ›

With Canva Websites, anyone can share their ideas as a customized website in a matter of minutes. No coding required. No more static and unsearchable documents. And no more impossible scrolling and zooming to read documents on your phone.

Why is my Canva link not opening in Canva? ›

Some common reasons why is hyperlink not working on Canva could be due to where you are testing the hyperlink, which is how Canva works. It could be due to an incorrect or incomplete web address. Or maybe your internet just decided to be uncooperative for a moment.

Why am I locked out of Canva? ›

I see an “Account is locked” error

This can happen for the following reasons: You were part of a managed Canva account and were removed from it. Resolve this by contacting the account owner/manager or IT admin. You might've violated Canva's Terms of Use and Acceptable Use Policy.

Why can't i edit my projects in Canva? ›

The permission given to you is set to “View” or “Comment” instead of “Edit” To fix this, ask the owner of the design to re-share the design with you and make sure Can edit is selected as your access. If the design's access is set to Can comment, you can only leave comments on the design but not edit it.

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